Frequently asked questions
We now have an FAQ list that we hope will help you answer some of the more common ones.
1. Are outsourcing and offshoring the same thing?
No, outsourcing and offshoring are not the same. Outsourcing means hiring an external company like Contalents in Egypt to handle specific business functions such as data entry, e-commerce support, or logistics. Offshoring refers to moving those tasks to another country, often for cost advantages. Contalents combines both approaches by providing cost-effective outsourcing solutions from Egypt to global clients.
2. What are outsourcing services?
Outsourcing services are business functions handled by a third-party provider. These may include data entry, accounting, customer support, CRM/ERP data management, logistics, and more. Contalents offers specialized non-voice outsourcing services in Egypt, helping businesses cut costs, scale quickly, and boost efficiency.
3. What are outsourcing companies?
Outsourcing companies are service providers that manage specific business tasks on behalf of clients. For example, Contalents is a leading outsourcing company in Egypt, trusted by over 140 clients worldwide for services like e-commerce support, accounting, and document archiving.
4. What are outsourcing jobs?
Outsourcing jobs are roles performed by employees of a third-party provider instead of being hired in-house. At Contalents, outsourcing jobs include data entry specialists, ERP/CRM operators, accountants, and e-commerce support staff — all focused on helping global businesses run smoothly.
5. Who are outsourcing employees?
Outsourcing employees are professionals working for an outsourcing company but delivering services to client businesses. For instance, employees at Contalents in Egypt act as extended teams for international companies, providing high-quality, cost-efficient support in non-voice operations.
6. What are outsourcing strategies?
Outsourcing strategies are the plans companies use to decide which functions to outsource, to whom, and how. A strong strategy balances cost savings, efficiency, and quality. Contalents helps businesses in Egypt and worldwide develop smart outsourcing strategies tailored to their unique needs in e-commerce, logistics, accounting, and data entry.
7. What are outsourcing and offshoring?
Outsourcing is hiring an external partner like Contalents in Egypt to perform specific business functions. Offshoring is relocating those functions to another country. Contalents combines both by offering international companies affordable outsourcing from Egypt’s skilled workforce.
8. What are outsourcing business models?
Outsourcing business models define how services are delivered — from project-based outsourcing to long-term staff augmentation. Contalents provides flexible business models that let clients choose exactly how they want to outsource, whether for a one-time e-commerce project or a long-term accounting partnership.
9. What are outsourcing risks?
Outsourcing risks include data security, quality control, and communication challenges. Partnering with a trusted provider reduces these risks. Contalents minimizes outsourcing risks with strong security protocols, AI-powered quality checks, and dedicated client communication channels.
10. What are outsourcing solutions?
Outsourcing solutions are specialized services that help companies handle operations more effectively. Examples include data entry, CRM management, logistics, and accounting. Contalents delivers outsourcing solutions in Egypt that are cost-effective, scalable, and designed for global businesses.